Note: All program instructions, terms and conditions are noted on the front page of the application and/or on the website.

• How long does it take to get my rebate check?
• If I applied for both the WARMAdvantage and COOLAdvantage programs, can I expect one rebate check?
• What is an AHRI number? How do I obtain the AHRI number?
• I just received a letter advising of missing or incorrect information.  How do I provide you with the appropriate information?
• What is defined as a proper proof of purchase/receipt?
• I am a homeowner and I cannot complete my own Manual J/Manual S calculation.  How can I qualify for a rebate?

How long does it take to get my rebate check?

Please allow up to 120 days from the date we receive all required information to process your rebate.  As we process your application, if any information is missing or incorrect, you will be notified by letter along with instructions. 

If I applied for both the WARMAdvantage and COOLAdvantage programs, can I expect one rebate check?

No.  All rebates are processed separately.  Please expect to receive two separate checks.  They will most likely be sent at different times.

What is an AHRI number? How do I obtain the AHRI number?

The efficiency level standards for our rebates are based on the Air-conditioning, Heating and Refrigeration Institute (AHRI) certified performance criteria.  These ratings are found on the AHRI website by entering your model number(s) into the appropriate fields.  You should submit a copy of the AHRI certificate rating sheet with your application and place the certificate number in the appropriate field on the application.  You may wish to ask your contractor for assistance. 

I just received a letter advising of missing or incorrect information.  How do I provide you with the appropriate information?

Kindly write the proper information on the letter and fax or mail it back to the fax/address on the letter.  We are only able to take limited information over the phone.

What is defined as a proper proof or purchase/receipt?

It is important that the proof or purchase be legible.  On contractor letterhead, please include the folllowing:

• The homeowners name and address (same as on application)
• Purchase date
• Note as "Paid in Full" or in the process of payment installments (i.e. a proposal or quote does not indicate proof of purchase)
• Itemized account of what was purchased (should not be a lump sum dollar amount)

I am a homeowner and I cannot complete my own Manual J/Manual S calculation.  How can I qualify for a rebate?

You may wish to ask your contractor for assistance or visit the Eastern Heating and Cooling Council website, where you may be able to find more details or contact information, so someone can assist you.